Account Management

How do I register an account?

Click the "Sign Up" button on the top right corner of our homepage. Fill in the required details, create a secure password, and you'll be ready to go in minutes.

I forgot my password. What should I do?

On the login page, click the "Forgot Password" link. Enter your registered email address, and we will send you a link to reset your password.

How can I update my personal information?

Once logged in, navigate to your account dashboard. You will find an "Edit Profile" section where you can update your personal details.

Deposits & Withdrawals

What payment methods are accepted?

We accept a wide range of payment methods including credit/debit cards (Visa, MasterCard), popular e-wallets (like Skrill, Neteller), bank transfers, and various local payment options. Check the "Deposit" page for a full list.

How long does a withdrawal take?

Withdrawal times vary depending on the chosen method. E-wallet withdrawals are typically processed within 24 hours, while bank transfers may take 3-5 business days.

Are there any fees for deposits or withdrawals?

Vegas11 does not charge any fees for deposits. Most withdrawal methods are also free, but some may incur a small processing fee from the payment provider. Any applicable fees will be clearly displayed before you confirm the transaction.

Gameplay & Fairness

Are the games fair?

Absolutely. All our games use a certified Random Number Generator (RNG) to ensure that outcomes are completely random and unbiased. We are regularly audited by independent third parties to guarantee fairness.

What is "Responsible Gaming"?

Responsible Gaming is a set of policies and tools we provide to help you stay in control of your gambling. This includes options to set deposit limits, take a break (self-exclusion), and access resources for help if you need it.

Still need help?

If you can't find the answer you're looking for, don't hesitate to contact our support team.

Contact Us